Terms of service

Last updated: 10 June 2026

Overview

Welcome to Zayé! The terms "we", "us" and "our" refer to Zayé. Zayé operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Zayé is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein ("Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Nothing in these Terms limits or removes any rights you have as a consumer under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

Section 1 - Access and Account

By agreeing to these Terms of Service, you confirm that you are at least 18 years old, which is the age of majority in the United Kingdom. You also give us your consent to allow any minors in your care to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing products, you may be asked to provide information such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current and complete, and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or licence your account to any other person.

Section 2 - Our Products

We have made every effort to provide an accurate representation of our products and services in our online store. Please note that colours or product appearance may differ from how they appear on your screen due to your device type and settings.

We do not warrant that the appearance or quality of any products or services you purchase will meet your expectations or be exactly as depicted in our online store.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer.

Nothing in this section affects your statutory rights as a consumer under the Consumer Rights Act 2015.

Section 3 - Orders

When you place an order, you are making an offer to purchase. Zayé reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Zayé confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as Zayé may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, change, or cancel an order, we will attempt to notify you via the email address, billing address, or phone number provided at the time of the order.

Your purchases are subject to return or exchange solely in accordance with our Refund and Return Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 - Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

We may offer promotions from time to time that affect pricing and are governed by separate terms and conditions. If there is a conflict between promotion terms and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases. You agree to promptly update your information, including your email address, card numbers and expiry dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that the payment information you provide is true, correct and complete, that you are authorised to use the payment method, and that you will pay all charges incurred at the posted prices including any applicable taxes and shipping charges.

Section 5 - Shipping and Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

Once we transfer products to the carrier, risk of loss passes to you as the buyer.

Nothing in this section affects your statutory rights as a consumer under the Consumer Rights Act 2015, including your right to receive delivery within the agreed timeframe.

Section 6 - Intellectual Property

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are owned by Zayé, its affiliates or licensors and are protected under UK and international intellectual property law.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent.

Zayé's names, logos, product and service names, designs and slogans are trademarks of Zayé or its affiliates or licensors. You must not use such trademarks without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

Section 7 - Optional Tools

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind. We accept no liability arising from your use of optional third-party tools.

Any use of optional tools is entirely at your own risk and discretion.

Section 8 - Third-Party Links

The Services may contain links to websites or platforms operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party websites. If you choose to leave the Services to access third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of third-party websites or your purchase or use of any products, services or content on those websites.

Section 9 - Relationship with Shopify

Zayé is powered by Shopify, which enables us to provide the Services to you. All sales and purchases you make in our store are made directly with Zayé. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and Zayé, including any injury, damage or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from your purchases and transactions with Zayé.

Section 10 - Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you confirm that you have read these privacy policies.

You can learn more about how Shopify processes your personal information at https://privacy.shopify.com/en.

Section 11 - Feedback

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that you own or have all necessary rights to all Feedback, and that your Feedback complies with these Terms. We are under no obligation to maintain your Feedback in confidence, pay compensation for it, or respond to it.

Section 12 - Errors, Inaccuracies and Omissions

There may occasionally be information on or in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

Section 13 - Prohibited Uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly, for any unlawful or malicious purpose, to infringe intellectual property rights, to transmit false or misleading information, to send unsolicited advertising or spam, to impersonate any person or entity, or to interfere with or disrupt the Services or other users' enjoyment of them.

You also agree not to upload or transmit viruses or any other malicious code, not to reproduce, sell or exploit any portion of the Services, and not to interfere with or circumvent the security features of the Services. We reserve the right to suspend, disable or terminate your account at any time without notice if we determine that you have violated any part of these Terms.

Section 14 - Termination

We may terminate this agreement or your access to the Services at any time without notice at our sole discretion. You will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 15 - Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information.

The Services and all products offered through the Services are provided "as is" and "as available" without any representations, warranties or conditions of any kind, either express or implied.

Nothing in this section limits or removes any rights you have as a consumer under the Consumer Rights Act 2015, including the implied terms as to satisfactory quality, fitness for purpose and conformity with description.

Section 16 - Limitation of Liability

To the fullest extent permitted by applicable law, Zayé, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors are not liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data or replacement costs, arising from your use of the Services or any products purchased through the Services.

Nothing in this section limits Zayé's liability where such limitation is not permitted under the Consumer Rights Act 2015 or any other applicable UK law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or defective products under the Consumer Protection Act 1987.

Section 17 - Indemnification

You agree to indemnify, defend and hold harmless Zayé, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of your breach of these Terms of Service, your violation of any law or the rights of a third party, or your access to and use of the Services.

Section 18 - Severability

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion will be deemed severed from these Terms, and this determination will not affect the validity and enforceability of the remaining provisions.

Section 19 - Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on this website constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications and proposals between you and us.

Section 20 - Assignment

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Zayé may transfer, assign or delegate these Terms and our rights and obligations without consent or notice to you.

Section 21 - Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

As a consumer in the United Kingdom, you also have the right to seek resolution through an alternative dispute resolution scheme before pursuing court proceedings. For more information on approved alternative dispute resolution providers, visit www.tradingstandards.uk/consumer-help/adr-approved-bodies .

Section 22 - Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 23 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.