FAQ – Zayé

Shipping & Delivery

Below are the estimated delivery times for all packages:

Processing Time: 2–3 business days (Monday to Friday)

Transit Time: 4–9 business days (Monday to Friday)

Total Delivery Time: 6–12 business days

For more details, please refer to our Shipping Policy.

Yes, we offer free shipping within the United Kingdom. For more information, please refer to our Shipping Policy.

You can track your order via the Order Tracking page on our website.

At this moment we only ship within the United Kingdom.

We proudly offer free shipping within the UK.

Payments & Safety

We accept the following payment options for all online purchases:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop pay

Yes, all payments on our website are 100% secure.

We use industry-standard encryption and trusted payment providers to ensure your personal information is protected at every step. Your data is never stored or shared, and all transactions are processed through secure, encrypted connections (SSL).

You may cancel your order before it has been dispatched.

Once shipped, cancellations are no longer possible.

You may still return the items under our Refund Policy.

Once an order is placed, we're most likely able to make changes to the order. However, if your order has already been processed, it might not work.

If you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Returns & Refunds

Once your return arrives at our returns centre and is inspected:

We will email you to confirm approval or rejection
Approved refunds are processed within 5–10 business days to your original payment method

Depending on your bank or card issuer, it may take up to 14 business days for the refund to appear.

If your return is rejected (e.g. used or damaged items outside policy), we will contact you to discuss the options.

If you wish to exchange an item:

Contact our support team first
We will advise whether an exchange is possible or whether you should return the item for a refund and place a new order

This ensures accurate stock management and faster processing.

You can reach our customer service via the Contact page or by sending an e-mail to our support team.

Would you like to exchange a product? Please visit our Return Policy for more information.

You may cancel your order before it has been dispatched.Once shipped, cancellations are no longer possible.You may still return the items under our Refund Policy.

You may cancel your order by contacting our customer service team as soon as possible after placing it, exclusively via email at info@by-zaye.com

Be sure to include your order number and the reason for cancellation in your message.

Please note, cancellations are only possible before the order has been processed. If your order has already been processed, kindly refer to our return policy for further guidance.