Last updated: 16 June 2026

At Zayé, we are committed to delivering your order as quickly and reliably as possible. Please read below for everything you need to know about how we ship your order.

1. General Shipping Information

We currently deliver to addresses throughout the United Kingdom. Our products are shipped from our supplier and may be subject to customs processing upon arrival in the UK. We will keep you informed about the status of your order throughout the process.

2. Processing Time

Orders are typically processed within 1-2 business days (Monday to Friday), excluding weekends and bank holidays. During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays.

3. Shipping Costs

We offer free shipping on all orders to the United Kingdom with no minimum purchase required.

4. Estimated Delivery Times

Once your order has been processed, you can expect the following:

Processing time: 1-2 business days (Monday to Friday)

Transit time: 3-10 business days (Monday to Friday)

Total delivery time: 4-12 business days

Order cutoff time: 6:00 PM (GMT, London time)

Please note: Delivery times are estimates and may be affected by carrier delays, customs processing, or extreme weather conditions. Orders placed after 6:00 PM will be processed the next business day.

5. Customs and Import Charges

Our products are shipped from China and may be subject to UK customs charges and import VAT upon arrival. We use DDU shipping (Delivered Duty Unpaid), which means the following:

Orders with a value of up to £135 are generally exempt from import duties but may still be subject to UK import VAT (20%).

Orders with a value over £135 may be subject to both import duties and UK import VAT (20%).

Any customs charges and import VAT are the responsibility of the customer and will be collected by HM Revenue and Customs or the shipping carrier upon delivery.

Zayé has no control over customs charges and cannot predict the exact amount for your specific order.

We recommend visiting www.gov.uk/goods-sent-from-abroad for more information on UK import rules and charges.

6. Shipping Restrictions

We do not ship to PO Box addresses or addresses outside the United Kingdom. Certain items may be subject to shipping restrictions depending on UK regulations or carrier limitations. Please contact us at info@by-zaye.com if you are unsure whether your address is eligible for delivery.

7. Failed Delivery or Returned Packages

If a delivery attempt fails due to incorrect address information or other reasons, your order may be returned to us. We will contact you if this occurs and arrange a new shipment. Please note that any additional shipping costs for redelivery are the responsibility of the customer.

To avoid delays, please ensure your delivery address is correct and complete before placing your order.

8. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately at info@by-zaye.com We will work with the carrier to investigate and find a solution as quickly as possible.

Please note that packages under active customs processing may take up to 5 additional business days to trace. We will follow up on your enquiry within 1-2 business days.

9. Order Tracking

Once your order has been dispatched, you will receive a tracking email with a tracking number. You can use this to follow the status of your package directly with the carrier. Please note that tracking updates may take up to 48 hours to become available after dispatch.

10. Updates to This Policy

We may update this shipping policy from time to time to improve our service. The latest version will always be available on this page.

Company Info

Email Address: info@by-zaye.com
Phone Number: +44 7868198619

Store Name: Zayé

Warehouse Address: 30-2 Stanley Park, Bootle, Litherland, Liverpool L21 9JU, United Kingdom

Business Name: Zayé
Chamber of Commerce: 76549437
VAT Number: NL003094472B77

Business Address: Watteaustraat 8 A3, Noord-Holland, 1077 ZL Amsterdam, The Netherlands

Customer Service Opening Hours
Monday to Friday: 9am - 5pm
Saturday and Sunday: Closed

We aim to respond to all enquiries within 24 hours.